www.sye.com Fast. Easy. Secure. 24 hours a day, 7 days a week.
24 hours a day, 7 days a week.
Monday-Friday: 9:00am-6:00pm ET
Our office and warehouse are in Cranford, New Jersey.
If you are not satisfied with your order, you can return or exchange it within SEVEN DAYS of the merchandise receipt. To request a return or exchange, Read below for EXCHANGES and REFUNDS.
EXCHANGES and REFUNDS
For any returns, please call 908-325-6447 or E-mail: info@sye.com for RMA# (Return Merchandise Authorization number) and instructions.
Returns (except special order or bargain sale) allowed within 7 days of receipt of merchandise. Items must be in NEW condition with all tags attached—no refunds on shipping fees and HAT BOXES.
Payments
Sun Yorkos accepts following payment methods:
Debit Card/Credit Cards (Visa/Master Card/American Express/Discover Card), Paypal (for international orders)
We will pre-authorize your order payment upon order placement and we will process the credit card charge once the order has shipped.
For Special custom order, you might need to put a deposit upfront for non-stock items. For inquiry Call us: 908-325-6447 for detail.
INSPECT IMMEDIATELY
If an order was fulfilled incorrectly, please report it to us within 48 hours of receiving. Otherwise, we will assume that there is no problem with the order.
Please call or email us to change or cancel your order placement.
Tel: 908-325-6447 Monday - Friday 9 AM-6 PM
Email info@sye.com
We will try our best to make changes or cancel for you before we process shipping.
No returns will be accepted without RMA#.
Any "unauthorized returns" will be returned to customers at their expense or discarded.
Any damaged authorized returns as follows are subject to up to 100% of value deduction from refund depending on damage and condition of merchandise.
- Crushed/ bent/ twisted shape of the hat
- Stain/ dirty on the sweatband or hat
- Odor on the hat
are subject for non refund
RETURN SHIPPING COST
The customer will be responsible for all the return/exchange shipping costs unless it’s our mistake.
ABUSE OF THE RETURN POLICY
Customers requesting serial or repeated returns may be blocked from making further purchases. Customers that violate the terms of use of the product may have their right of return revoked.
REFUND PROCESS
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take additional 2-10 business days for the credit to apply.
RETURN ADDRESS
RMA form must be filled out completely and placed on the outside of the shipping box. Send to:
SUN YORKOS ENTERPRISE (USA), INC.
450 North Avenue East
Cranford, NJ 07016
RETURN SHIPPING REIMBURSEMENT & SHIPPING LABEL
For an incorrectly fulfilled order, we will reimburse the return shipping cost or issue a return label (domestic only). To receive a prepaid return shipping label, you will need to provide us with photos clearly showing the wrong, defective, or damaged item received. Please email us by replying to the order confirmation email.
OUR ORDER PROCESSING POLICY
Ready to ship items are shipped immediately, custom order and bulk order may require up to 2 weeks.
Allow 7-10 business days for standard delivery.
PLEASE indicate a date needed in Comment box on order checkout if it is "time-sensitive" for an event. Please allow more time for custom orders and requests during heavy traffic period such as Easter, Mothers Day, Kentucky Derby, and Christmas.
DELIVERY INFORMATION
Items ordered together may be shipped separately to get as much merchandise to you as quickly as possible.
EXPRESS DELIVERY
If express delivery was selected and merchandise is in stock, you should receive your order within 3-5 business days. On all online orders, an email confirmation with a tracking number will be sent to you once your order has been shipped. Express freight charge will be based on carrier¡¦s published rate. (UPS, FedEx, USPS Express)
ALASKA, HAWAII, US VIRGIN ISLANDS, AND P.O. BOXES
Your order will be shipped via USPS, Priority Mail, or Express Mail Service.
INTERNATIONAL ORDER SERVICE
We can ship most items to selected countries, and we only accept Paypal payments with matched shipping addresses for all international orders. Shipping and handling charges are indicated on the order form. Duties and taxes are the responsibility of the customer. Email us: info@sye.com or call us anytime if you have any questions.
MAIL PREFERENCE SERVICE
We want our catalog to be welcome in your home. If you are receiving duplicate catalogs, or if we are using an incorrect address, please bring it to our attention. If you do not wish to receive mail, or if you no longer wish to receive our catalogs, please call 800-779-5508 or email us info@sye.com or send a note with your catalog mailing label to:
Tel: 908-325-6447 / Fax: 908-325-6450 / Email: info@sye.com
Send us Google Review at:
|
ORDER |
ORDER TOTAL TO: |
Standard (Ground) |
3 Day Select | 2nd Day | Next Day |
| $1.00 | $25.00 | $9.80 | Base on UPS published rate | ||
| $25.01 | $50.00 | $11.80 | |||
| $50.01 | $100.00 | $13.80 | |||
| $100.01 | $150.00 | $15.80 | |||
| $150.01 | $200.00 | $17.80 | |||
| $200.01 | $250.00 | $19.80 | |||
| $250.01 | $300.00 | $21.80 | |||
| $300.01 | $500.00 | $23.80 | |||
| $500.01 | And Up | $25.80 | |||
HAWAII & ALASKA
|
ORDER |
ORDER TOTAL TO: |
WORLDWIDE EXPEDITED SERVICE |
| $1.00 | $25.00 | $54.95 |
| $25.01 | $50.00 | $54.95 |
| $50.01 | $100.00 | $59.95 |
| $100.01 | $150.00 | $64.95 |
| $150.01 | $200.00 | $64.95 |
| $200.01 | $250.00 | $69.95 |
| $250.01 | $300.00 | $69.95 |
| $300.01 | $500.00 | $79.95 |
| $500.01 | And Up | $89.95 |
CANADA / MEXICO SHIPMENT- EXPEDITED SERVICE
|
ORDER |
ORDER TOTAL TO: |
EXPEDITED SERVICE |
| $1.00 | $25.00 | $39.95 |
| $25.01 | $50.00 | $39.95 |
| $50.01 | $100.00 | $44.95 |
| $100.01 | $150.00 | $49.95 |
| $150.01 | $200.00 | $49.95 |
| $200.01 | $250.00 | $54.95 |
| $250.01 | $300.00 | $54.95 |
| $300.01 | $500.00 | $59.95 |
| $500.01 | And Up | $69.95 |
INTERNATIONAL SHIPMENT - WORLDWIDE EXPEDITED SERVICE
|
ORDER |
ORDER TOTAL TO: |
WORLDWIDE EXPEDITED SERVICE |
| $1.00 | $25.00 | $54.95 |
| $25.01 | $50.00 | $54.95 |
| $50.01 | $100.00 | $59.95 |
| $100.01 | $150.00 | $64.95 |
| $150.01 | $200.00 | $64.95 |
| $200.01 | $250.00 | $69.95 |
| $250.01 | $300.00 | $69.95 |
| $300.01 | $500.00 | $79.95 |
| $500.01 | And Up | $89.95 |